We will try our best to offer quality, ethical and integrity services including:

1. All basic learning, teaching, research and environmental facilities meet the requirements of MQA, MOE and professional bodies;

2. All academic programs are approved, managed and administered in accordance with the regulations set by UTeM;

3. All certificates will be given after fulfilling all graduation requirements set by UTeM;

4. All official proposals and complaints are taken into action;

5. Always be willing to serve the community and;

6. Always provide friendly and professional services.